FAQ

We love the look and feel of our matte white aluminum canisters, but anything matte and white will inevitably end up with smudges over time. The easiest way to get your canister looking great again is to wipe it down with a little eye contact solution on a tissue or cotton pad. Alternatively, you can clean it with screen cleaner or simply wash it in soap and water. As good as new!

Glad you asked! Our eco-friendly glass refill cartridges can be recycled in any glass recycling facility.

Unfortunately, as hard as we tried, we couldn’t make our aluminum canisters 100% recyclable without sacrificing quality, because they have to be secured with a plastic twist mechanism to prevent accidental opening. We hope you’ll hold on to your canister for a long time. However, if you decide to dispose of it for any reason, you can try manually separating the aluminum and plastic elements to recycle them in the appropriate place.

Serums and face creams are an essential step in your skincare regimen, but they just can’t do what our boosters do – for your skin.

A typical cream or serum provides temporary hydration, but may only contain low doses of actives like retinoids, vitamin E, or hyaluronic acid while many also contain irritants like menthol and essential oils (especially common in “natural” products). You often have to choose between a product that’s effective versus a product that doesn’t irritate your skin.

Our booster gel is designed to do something different: improve the look and feel of your skin, without irritation. We use the highest recommended dosage of premium actives, without any harmful ingredients. That makes them ultra-gentle on sensitive skin, with long-lasting benefits.

And there’s one more important difference between serums / face creams and our booster formulas: you get to adapt your skincare to your routine and your needs. It’s like adding a sprinkle of turmeric or maca root dust to a really good smoothie. Thanks to our exclusive formula, Dose blends in seamlessly with your skincare and make-up. On its own or working with the products you love, it gives you powerful proactive effects.

We’re so proud of our active-rich formula that we’ve decided to give you something you won’t get from hardly any other skincare company: full disclosure. Click here for all the details on our actives, how they work, and their role in our products.

Our Anti Dose Gel formula is made up of a whopping 75% of active ingredients. We’ve included nearly every one of our 18 actives at the highest recommended percentage, based on skincare safety and testing data from our exclusive ingredient suppliers around the world. That means you only have to use a small dose to get effective protection and nourishment for your skin.

Our number one priority is “do no harm.” We don’t use any ingredients that could cause irritation or damage to sensitive skin. Because of that, when we were formulating our line we cut out all fragrances and essential oils. These are known to have sensitizing effects, and in some cases they may even contain toxins or provoke allergic reactions.

In fact, if you’ve ever had increased sensitivity or any other negative reaction to skincare, fragrance ingredients may have been the culprit. Fragrances are responsible for a high percentage of skin irritations in response to skincare, everything from obvious reactions like redness or itching to long term “silent” skin aggravation.

Going fragrance-free lets us create products that are ultra-gentle, even if you can’t tolerate most “natural” products or you’ve had negative reactions to skincare in the past. And as a bonus, they don’t clash with your favorite perfume or cologne.

Yes! Our line is 100% vegan and cruelty-free.Plus, we’re committed to full disclosure about all our ingredients. Click here for all the details.

All of our products contain a very high proportion of natural ingredients (up to 99%), with no ingredients of animal origin. However, we’ve found that natural ingredients are not always the best for your skin. For instance, essential oils are among the worst culprits when it comes to causing skin reactions.

Our approach is to use only ingredients that are exceptionally gentle, safe, and effective on your skin.

We do not use natural ingredients of any kind that have been shown to cause skin sensitivities.

Click here for information on every ingredient we use in our products.

We recommend applying it on clean skin, on its own or blended with a serum or moisturizer. Check our Refills page for all the details.

The PH of our Anti Dose Gel is around 5.5

Your cartridge should last up to 2-3 months if used on a daily basis.

We chose to make our product available with an eco-friendly refill system so you can get the best value on premium, sustainable skincare. Plus, our aluminum and glass packaging provides extra protection for delicate ingredients. Click here for the full info on the refill system.

We chose to make our product available with an eco-friendly refill system so you can get the best value on premium, sustainable skincare. Plus, our aluminum and glass packaging provides extra protection for delicate ingredients. Click here for the full info on the refill system.

We don’t recommend using a refill on its own. Here’s why we think a canister is essential:

It protects the glass vial and pump in case it’s dropped – less breakage, less wastage. More importantly, it shields the glass vial from light exposure, protecting our potent active ingredients from light degradation. It lets you apply the product easily, in exactly the right recommended dose, without hassle or fuss. Lastly, it comes with a built-in lock and close mechanism which prevents the pump from being activated in travel – specially designed so you can take it in your handbag, luggage, or carry-on.

Easy! Click here for full instructions.

It’s always a good idea to keep your skincare products in a cool, dry place. We also recommend keeping unused refills inside their packaging until you transfer them to an aluminum canister, as exposure to light can degrade some of the delicate ingredients in the formula.

To keep our products as safe and effective as possible, we use a preservative system that’s been tested for sensitive skin and is considered to be one of the least sensitizing to use in skincare formulations. Always use the aluminum canister when you start a new Dose to ensure you keep products safe.

Our products have a proven shelf life of 12 months after opening.

The bad news is that pollution contains chemicals that can cause inflammation and permanent skin aging. The good news is that there are steps you can take to protect your skin. Click here for detailed info on how pollution affects your skin and how you can protect yourself.

Anti Dose is an innovative formula that acts a bit like the breathable protection of high-tech sports fabrics. First, it creates an invisible, ultra-light “second skin” effect that traps pollution particulate matter (PM 2.5) and prevents it from entering your skin. At the same time, it infuses your skin with potent antioxidants with known anti-aging and anti-pollution effects, which help skin defend itself against the aging effects of pollution. For more information on the science behind Anti Dose, click here.

We stand behind every product we make and sell. If you’re not completely satisfied, we will happily provide a full refund or credit (*including tax* where applicable) for merchandise returned within 30 days of your purchase date.

Here’s the fine print:

We reserve the right to refuse a return on a used product - we only accept returns on products that haven’t been used up. (Check with us first if you have any doubts.).The customer is responsible for shipping costs and the safe return of product.

For more info on Returns please visit our Shipping & Returns page.

At this time we only ship to the United States and Canada. We’re working on making our Dose line available outside of North America – sign up for our newsletter if you’d like to be kept informed.

For more info on Shipping please visit our Shipping & Returns page.

We are working hard on launching a deluxe sample program at preferential rates so you can try out our products before you commit. Sign up to our newsletter to find out when they come available.

Currently, our products are only available online in the United States and in Canada. If you’re interested in becoming a stockist for Dose Skin products, we’d love to hear from you.

No, absolutely not! We’re committed to never using animal testing. Our skincare is formulated exclusively with proven cruelty-free ingredients, forever.

Our skincare is formulated exclusively with proven cruelty-free ingredients, forever. For this reason, none of our products are sold in mainland China since such sales require animal testing for registration purposes.

Get in touch here.